Help Center

Customer Help

Frequently Asked Questions

How do you ship, and what is the price?

Why didn't my shipment come in one package?

Do you ship to my country?

How long does it take for me to receive my order?

How can i track my order?

When will my tracking information appear?

Why can't I track my order on your website?

Why is my shipment status unchanged?

Why do I have to pay an extra fee to my shipping company?

How can I pay for my order?

Do you charge sales tax?

Will you keep my credit card information on file?

How do I place an order?

Do I need to have an account to order?

Can I pre-order an item that is sold out?

How do I change my shipping address?

What do I do if I entered an incorrect shipping address?

I entered the wrong email address

Can I change or cancel an order after I've submitted it?

I received the wrong item

My item arrived damaged

I did not receive an order confirmation email

What is your returns policy?

Where should I mail my authorized return?

I can't see the answer I need here

How do I receive customer support?