We use USPS and other shipping providers depending on the product ordered and what warehouse of ours that product is in. We charge $4.95 shipping for all orders under $50. Orders over $50 include free shipping.
Your order might have been shipped from a different warehouse. Our stock is spread out over multiple warehouses in order for them to get to you faster. This means orders containing multiple items may be shipped individually. You may receive one item before the next. So don't panic if you don't receive all of your items at once…they are on the way.
Please note that we require 2 to 4 working days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 7 to 20 business days. Please consider any holidays that might impact delivery times.
Every order is provided a tracking number, you will be emailed a link to track you order. You can also track your order on our website by tracking at the top.
Please allow 2-3 days for your tracking information to appear. Updates on your tracking information occur when your package is handed over to the next area of delivery, so if you tracking status has not changed in a few days it just means it is still in transit.
Before reaching out to us you can try a different tracking service such as https://www.17track.net/en this service is able to pull tracking from 1,000s of different shipping companies.
If that does not work you can reach out to our support team at support@astracases.com and we will look into it for you.
Updates on your tracking information occur when your package is handed over to the next area of delivery, so if your tracking status has not changed in a while, it just means it is still in transit and it will update at the next moment it is scanned.
When your order is ready to ship, we will send it to the shipping company and they will completely handle it from there. It can depends on each shipping company's policy or customs procedure, you might be charged extra fee for the final delivery or the import tax, due to your shipping address being in a remote area. In this case, please kindly pay them the required fee to receive your order.
We offer safe shopping and accept payment via Credit card, Debit card, AMEX or VISA. So you can choose the most suitable one for you. All products are listed in US Dollar.
No. When purchasing online using your credit card, all of your information is entered into a SSL secure web page. Your information is then SSL-encrypted and sent directly to our credit card provider’s network, where your card and transaction is authorized and approved. Your credit card information is not stored on our servers.
Yes, but you need to contact us within 24 hours at support@astracases.com or we cannot guarantee a cancellation or change. This is due to our fulfillment center likely having already sorted your order for shipping.
First, please check your spam folder in case it ended up in there, if it's still not in there double check you provided us the correct email. To update your email reach out to support at support@astracases.com
We accept returns within 30 days of your item arriving with you. Your purchase needs to be in it’s original condition to process a return. Return shipping is not included and is on the customer to pay. We do not offer returns on sale items, due to the nature of promotions it is just not possible for us to offer returns at these prices. To start a return please contact us at support@astracases.com
Easy! Just send us an email to support@astracases.com and we will get back to you asap, normally within 12 hours sometimes up to 24 hours. You can also contact us by using the form on our contact us page.
